It happens.
The project needs have changed, the spec called for the wrong part or it was just ordered incorrectly. Need to return it?
Return Policy, Within 20 Days
Transmission Equipment International, Inc. (TEII) can accept, for exchange or return, items which were purchased direct from us within the last 20 days and are in new resalable condition. This excludes non-standard and custom products. Items purchased direct from us after 20 days are not returnable.
Products ordered online will have a restock fee of 20%.
For all other orders our returns department will advise if, and what, the restock fee is at the time of the return. Restock fees may vary based on the manufacturers return policy.
An RGA (Returned Goods Authorization) number must be obtained from our returns department. You can call 203-269-8751 or you can email your request to info@trans-eq.com. Please follow RGA instructions when returning.
Cancellation Policy
If you need to cancel your order and it has already been processed, shipped, assembled or received in our warehouse there will be a restock fee. Every effort will be made to cancel your order, however, order cancellation is subject to our manufacturer's cancellation policy.
If the product has been special ordered, is a non-stock item or is being built to customer specifications it may be non-cancellable or subject to a minimum restock fee of 50%.
Non-Standard and Custom Products
Non-standard and custom products are non-cancellable and non-returnable.
Non- standard or custom products are defined as products that are special order, custom orders, orders built to customers’ specifications, assembled or modified products, products not stocked by TEII or orders for value-added products. TEII follows our manufacturer's return policies.
Warranty Returns
TEII sells new products and honors all manufacturer warranties. Warranties do vary by manufacturer.
Products returned must be new, unused and in their original undamaged boxes with original packing material and product literature. All returns will be inspected upon arrival to our warehouse.
Please direct any questions about our return procedure to info@trans-eq.com or 203-269-8751.
All Returns
Products that are returned without an appropriate RGA number will not be accepted and will be returned to the sender at sender’s expense. The customer is responsible for all shipping fees associated with returns.
If you have any questions regarding returns, please email info@trans-eq.com. Thank you!
